The
Supercall ACD (600 version) queues up to 100 incoming lines and connects them to a maximum
of 60 agent positions. The equipment comprises of up to 4 cubicles suitable for location
in normal office environment. Connection is established by means of a non blocking relay
matrix switch controlled by a single processor. Power is mains derived.The Supercall ACD (55 version) is housed in a single cabinet and can be expanded by the addition of extra cards to a maximum of 36 lines and up to 25 agent positions.
Each agent has a desk unit equipped with all necessary buttons and displays. This unit also contains a telephone circuit which provides the PSTN line termination during the "talk" state ("through fed" system). Both headsets and handsets are available for agents.
By-pass facilities are provided for mains or catastrophic failures. An Uninterruptable Power Supply (UPS) is available as an option. The system also supports, via B56301 barrier protected ports, a variety of devices such as VDU's, printers and processors for supervisory and management purposes.
Made by Special Telephone Systems (STS) Ltd.
Sidcup Technology Centre
No3 Maidstone Road
Sidcup, Kent
DA14 SHW
Tel: 0181 308 1000
Fax: 0181 308 1234
Distributed by STS and GPT, BT Districts by Sales Referral.
MAINTENANCE PARTS
Available from:
Spares Department
STS Ltd
Unit 10
Northend Trading Estate
Erith, Kent
DA8 3PP
Tel: 01322 349631
An Integral Barrier Unit Type A26/2F must be provided on all points connected to attachments e.g. printers, VDU's, other processors.