AVAYA INDEX SYSTEM TELEPHONES

2010 Standard Telephone

The 2010 is INDeX's standard handset and is suitable for a variety of applications where a simpler telephone is required, eg. large PABX applications, reception/courtesy terminals and warehouse/laboratory environments. Despite being a simpler telephone the 2010 has an impressive set of features including:

• Handsfree

• On hook dialling

• Headset compatibility

• Message waiting lamp

• 10 number personal speed dial store

• 6 Dedicated function keys

• Wall mountable

Access to a comprehensive list of the system's terminal features (for example callback) through short codes.
 

2030, 2050 & 2060 Display Terminals

The 2030, 2050 (shown to the left) and 2060 are display terminals meeting a variety of requirements for the end user. All of the display telephones have a large Liquid Crystal Display (LCD) divided into 2 parts, the top part providing two windows for calling and called information, the second part comprising 2x16 character display lines of text. Each terminal has:

• 11 Dedicated function keys

• 4 Context sensitive keys

• 8 Direct Station Select (DSS) keys

• On hook dialling

• 10 number personal speed dial

• Headset compatibility

• Brackets for wall mounting or desk angle adjustment (optional extra)

In addition the 2030, 2050 and 2060 have handsfree and the 2050 and 2060 have dual colour LED (Light Emitting Diode) keys for DSS (Direct Station Select)/BLF (Busy Lamp Field) functionality. The DSS/BLF keys are soft programmable for:

• Lines

• Extensions

• Speed dials

• DDI Numbers

• Internal Queues

• Pilot Numbers

The LCD display uses the latest technology available in liquid crystal and was developed especially for INDeX. The objective was to produce an intuitive interface at the desktop for the user ensuring that the complex array of features were simple to access. The result is a 'context sensitive' display that offers the user features appropriate to the telephone status and that visually prompts and assists the user in programming or using the terminal.

For example: on receipt of busy tone from an extension, the display will offer the user the 'callback', 'message' and 'camp on' options. If a user is setting up a personal speed dial the display prompts them for the next action, eliminating the need for constant references to the user guide. This reduces the complexity of the terminal for the user but ensures that all features are easily accessible. This benefits the user and the company by facilitating the use of features that improve communication, increasing efficiency and cost savings.

The 2050 and 2060 are the top of the range handsets and are ideal for executive users, Manager/Secretary, simple operator positions (or back up operators) and any other significant telephone user. The 2030 provides a very competitively priced full feature handset for hybrid configurations where the majority of users require sophisticated terminals. All display terminals can be wall mounted. The same brackets can be used to alter the position of a desk mounted terminal according to the user's preference.
 

INDeX supports a wide range of standard two wire telephones (POTs) or devices, such as facsimiles or modems. The system can support message waiting on standard POTs, MF signalling, Time Break Recall (TBR) and baud rates up to 28. 8K/bit.

The INDeX analogue telephone offering is called the 20AT. To complement the INDeX range of 20 Series, the 20AT has the same styling as the 2010. The 20AT has been designed specifically for use as an analogue telephone in the business environment.

The following two wire telephones are recommended:

• The INDeX 20AT
• The Berkshire range
• The Relate range
• The Viscount
• The Vanguard
• The Statesman
• The Converse

2060

The 2060 is a new sophisticated handset incorporating all the functionality of the 2050, with the added benefit of first-party CTI support, allowing users to dial from their desktop PC using database and preview dialling applications.

The 2060 offers all the features of the 2050, including menu driven intuitive displays, on hook dialling, handsfree operation, DSS/BLF with a large LCD and access to visual voice mail. The context sensitive display allows users to access all the advanced features of the INDeX communications platform by following the intuitive menu driven options.

First-Party CTI

The 2060 enables a desktop PC and a telephone to be linked, providing simple and cost effective first-party CTI. The 2060 simply connects to a serial port on the PC via a V24 connection. With this high level of integration the 2060 may be controlled from the PC allowing the user to benefit from the PC taking control of call setup and other functions.

The PC is able to dial from many windows based applications such as databases or other contact packages. This empowers the 2060 user to improve their personal productivity using the tools available on their desktop PC.

The 2060 is also compatible with a number of Windows based applications for presenting incoming caller information.

Supplied with a 9 pin to 9 pin serial cable, set-up disk and manuals, the 2060 can be easily integrated to the desktop PC by the user.
 

20CC Turret Terminal

There is a dedicated turret terminal for call centre applications, the 20CC.

The turret provides all the functionality of their 20 Series handset equivalents plus additional specific call centre features.

Fixed function keys to supply the supervisory system with relevant management information:

Log On/Log Off to register each agent's shift duration

Busy Wrap Up and Busy Not Available monitoring the exact duration of agent's time on and off the system

Context sensitive functions displayed on the LCD and activated by pressing the appropriate soft-keys

'View' allowing the agent to scroll through real time information such as number of calls waiting, longest waiting calls and so delivering a virtual wallboard to the agents' desktop

Calls Waiting - displays the number of calls waiting

Waiting Time - displays the time the longest waiting call has been waiting

Time - displays the current time of day unless on an external call when the duration of the call is shown

Call Waiting From - displays the line number and name on which the longest

waiting call arrived (or extension if internal) When in busy wrap up it will display the time in state unless calls are waiting when the above options will be displayed

'Send' allowing agents to send text messages to the supervisor

With the 20CC, Avaya has added 8 LED (Light Emitting Diodes) for dual-colour Busy Lamp Field (BLF) displays, which can provide immediate visual reference to a team leader of the call status of agents in their group, or of the status of groups of agents, individual or groups of lines.

All turret functionality has been designed to bring greater interactivity between supervisor and agent and to enhance departmental efficiency.
 

20DS DSS/BLF Unit

The INDeX DSS/BLF has 42 keys, each with dual red/green LEDs as used on the 2050, 2060 and 20CC. The intensity of the LEDs on the DSS/BLF has been increased over that available on the other 20 Series terminals.

The physical appearance of the DSS/BLF matches the INDeX range of terminals (having the same dimensions and footprint as the 20CC). The DSS/BLF is only supported on systems with software at INDeX Level 6. 2 or above.

Powered by a local plug top PSU, each DSS/BLF requires a separate DSLC port. Therefore each DSS/BLF requires a dedicated line jack unit (LJU - wired in the same manner as the 20 Series) and a local mains socket for the plug top PSU.

Each DSS/BLF is associated with a single 2030, 2050, 2060 or 20CC. Multiple DSS/BLF units may be associated with a single terminal. There is no limit on the number of DSS/BLFs which may be supported per INDeX terminal or system.

A 'Terminal Link Bracket' (TLB) has been produced for joining the 20 Series terminals. The TLB may be used to physically join together the DSS/BLF and associated 20 Series terminal at the desktop, or join a DSS/BLF to another DSS/BLF. The DSS/BLF may be wall mounted in the same way as the series of terminals.

The DSS/BLF is ideal for applications where it is necessary to monitor the status of terminals/trunks and have single key access to these devices. Such applications include:

• Key system operation

• Simple 'operator' answering positions

• Dealing room applications

• Command and control applications