Supercall ACD system (600 version) queues up to 100 incoming lines and connects them to a maximum
of 60 agent positions. The equipment comprises of up to 4 cubicles suitable for location
in normal office environment. Connection is established by means of a non blocking relay
matrix switch controlled by a single processor. Power is mains derived.
The Supercall ACD (55 version) is housed in a single cabinet and can be expanded by the
addition of extra cards to a maximum of 36 lines and up to 25 agent positions.
Each agent has a desk unit equipped with all necessary buttons and displays. This unit
also contains a telephone circuit which provides the PSTN line termination during the
"talk" state ("through fed" system). Both headsets and handsets are
available for agents.
By-pass facilities are provided for mains or catastrophic failures. An Uninterruptable
Power Supply (UPS) is available as an option. The system also supports, via B56301 barrier
protected ports, a variety of devices such as VDU's, printers and processors for
supervisory and management purposes.
Made by Special Telephone Systems (STS) Ltd.
Sidcup Technology Centre
3 Maidstone Road
Tel: 0181 308 1000
Fax: 0181 308 1234
Distributed by STS and GPT, BT Districts by Sales Referral.
Northend Trading Estate
Tel: 01322 349631
An Integral Barrier Unit Type A26/2F must be provided on all points connected to
attachments e.g. printers, VDU's, other processors.