USER INSTRUCTIONS
OMNICOM FS2828
CONTENTS
Introduction
Helpline
Getting started
Factory preset PIN Number
System programming
Changing the PIN Number
Recommended minimum setupPROGRAMMING FUNCTIONS
Setting the time
Setting the STD code
Park
Automatic answer functions
Programming number stores
Call barring
Auto 9 payphone extension
Call logging
Setting the date
STD code exceptions
Remote programming
System resetEXCHANGE LINE
CONFIGURATION
Exchange line configuration
Both line 1 and 2 incoming and outgoing
Line 1 incoming only
Line 2 incoming only
Single exchange line operation
Setting line dialling type
Setting line seize pause
PBX operation
Setting recall type
PBX access code
PBX access pauseEXTENSION FEATURES
Ring groups
Fax switching features
Internal ring selection
Extension line selection
External ring cadence
External ring pauseSUPPLEMENTARY INFORMATION
Automatic Mercury routing
BT or Mercury selected routing
Mercury Indirect Services
Programming the Mercury 131 service
Programming the Mercury 132 service
Testing the Mercury service
PHONEDAY code changes
Quick reference programming guideINTRODUCTION
Your Omnicom offers a large number of features you can select to meet your specific requirements.
This System Programming Guide describes the options available and how to select them. You may wish some, such as call barring, to remain confidential. This guide should not be made available to general users of the system.
Many of the options have defaults set at the factory This chapter describes the options that, at a minimum, ought to be set on installation so that the system will work correctly.
These may have been set by the person who installed your system.
GETTING STARTED
Before starting to programme the system please read the following section.System programming can only be performed using a tone (multi-frequency) dialling telephone. If you are unsure which type of telephone you have, please contact your telephone supplier.
Access to system programming is only possible having first entered a four digit Personal Identification Number (PIN). The Omnicom comes with a factory preset PIN number and this must be used to gain access to system programming in the first instance.
THE FACTORY PRESET PIN NUMBER IS #2828
After initial use, it is strongly recommended that the factory preset number is changed to your own number to protect the system. The instructions for performing this function are given further on in this chapter under the heading"CHANGING THE PERSONAL IDENTIFICATION NUMBER (PIN)". To do this you must enter System Programming so please read the next section first.
The Quick Reference Programming Guide in Appendix 2 shows all features in a table format.
SYSTEM PROGRAMMING
On power up the prompt "Set the time please" will be heard on all extensions and it's a good idea to set this before proceeding. To do this, follow the instructions given below:DIAL 7 3
Following the voice prompt "Set the time", enter the required time eg DIAL 1 8 1 5 (enter the time in 24 hour clock mode)
The voice prompt will confirm "Six fifteen PM".
The time is now set.
To enter system programming,
DIAL # 2 8 2 8
The voice prompt will confirm "System programming" and the system programming tone will be heard.
PLEASE NOTE: If you have difficulty with this, it is worth considering the following two points.
1) If #2828 will not work, the PIN number may have been changed from the factory preset number.
2) If your personal PIN number will not work the system may have been reset and the PIN number will revert back to #2828.
You may now commence system programming by selecting the required functions given in the following chapters and entering the codes and data given.
Once in this mode you may programme a number of functions without having to leave system programming.
To quit programming, just replace the handset. Please note that there is a time-out function which may activate if more than 1 minute is taken between programming steps. If this occurs simply re-enter system programming.
CHANGING THE PERSONAL IDENTIFICATION
NUMBER (PIN)
As stated earlier in this chapter, access to system programming is protected with a PIN. It is recommended that the factory preset number is changed to your own PIN to maintain security.To change the PIN for the first time, lift the handset and DIAL # 2 8 2 8
The voice prompt will confirm 'System programming".
DIAL # 2 8 2 8
Following the voice prompt "PIN", enter your new four digit number. The new number will be confirmed by the voice prompt.
A space is provided below in which you may make a note of the new PIN.
RECOMMENDED MINIMUM SETUP
As a minimum setup we recommend that you programme the following functions:a) Change the factory preset PIN number to your own number.
b) Set the time.
c) Set the line dialling type.
d If you only have one incoming exchange line, set for single exchange line operation.
PROGRAMMING FUNCTIONS
SETTING THE TIME
The Omnicom has an internal clock which is used for the speaking clock, alarm, and redial reminder facilities. When your Omnicom is first installed, or if the mains power has been disconnected for an extended period, you must programme the clock with the current time. The voice prompt will remind you to do this whenever an extension handset is lifted. To set the time DIAL 73 Following the voice prompt "Set the tune" enter the required time.e.g.. DIAL 0 9 1 5 (enter the time in 24 hour clock mode)
The voice prompt will confirm "Nine fifteen AM".
The time is now set.
SETTING THE SUBSCRIBER TRUNK DIALLING (STD)
CODE
The STD code is the first three or four digits of your telephone number. If the installation is in a major city the STD code will be the first three digits of your national telephone number.e.g.. Outer London is 0181, or Manchester is 0161
If the installation is outside these major areas the STD code will be the first five digits of your national telephone number.
e.g.. Brighton is 01273. or Cardiff is 01222
To set the STD code for line 1, first enter system programming. Then DIAL 9 0
Following the voice prompt "Line one STD code" enter the required number and #.
e.g., DIAL 0 2 2 2 #
The voice prompt will confirm "0222".
To set the STD code for line 2. first enter system programming, DIAL 8 0
Following the voice prompt "Line two STD code" enter the required number and #.
e.g., DIAL 0 2 2 2 #
The voice prompt will confirm "0222"
If the STD code is programmed incorrectly, the call barring and the Automatic Mercury Routing facility will be unable to function properly.
PARK
The Omnicom enables incoming calls to be parked for a limited period of time.The time limit after which calls held in this manner will redial the extension number at which they were stored can be varied from 1 to 3 minutes. To set the time limit for example, to two minutes, enter system programming then DIAL 6 8.
Following the voice prompt "Pause", DIAL 2
The voice prompt will confirm "Two set".
Setting the park time limit to zero will disable this feature and cause immediate callback.
Automatic Answer Functions
Incoming calls can be automatically answered with any one of the four messages given in this section. The autoanswer message is repeated twice to ensure that callers hear it and the exchange line will not be released until this has occurred.Turning the autoanswer message on
The autoanswer feature will be turned on with immediate effect whenever a message is selected. Confirmation that the autoanswer function is on, will be given on all extensions by the prompt "Autoanswer on".To programme the Omnicom for autoanswer first enter system programming, and then select any of the following:
1 "Sorry, no one is available; please call after......" DIAL 1 1
Following the voice prompt "Please call after", enter the required time.
e.g., DIAL 0 9 3 0 or 1 8 1 5 (24 hour clock mode)
The voice prompt will confirm "Nine thirty AM" or "Six fifteen PM".
2 "Sorry, no one is available; please call...... DIAL 1 2
Following the voice prompt "Please call", enter the required telephone number and #.
e.g., DIAL 0 1 2 3 4 2 3 4 5 6 6 #
Do not forget to dial # at the end of the telephone number.
The voice prompt will confirm "01234 234566".
3 "Key star for the fax machine or wait for the answer machine", DIAL 1 3
The voice prompt will confirm "Key star for the fax machine or wait for the answer machine".
This function allows the caller to select the fax or answer machine.
4 "Sorry, no one is available", DIAL 1 4
The voice prompt will confirm "Sorry, no one is available".
Own number option
If this option is selected the exchange line number will be located at the start of each recorded message.To set this option on line 1, first enter system programming then DIAL 9 9
Following the voice prompt "Line one incoming code" enter the required telephone number.
e.g.. DIAL 0 1 2 3 4 2 3 4 4 5 6
Do not forget to dial # at the end of the telephone number.
The voice prompt will confirm "01234 234456".
To set this option on line 2, first enter system programming then DIAL 8 9 and proceed as line 1.
To remove the own number option, DIAL 9 9 # for line 1 or DIAL 8 9 # for line 2.
Turning the autoanswer message on and off
To stop automatic answering on incoming calls first enter system programming and then DIAL 1 0The voice prompt will confirm "Autoanswer off.
Automatic Answer Functions
To turn it back on, DIAL 0
Default autoanswering after extended ringing
It should be noted that unless this function is disabled all calls remaining unanswered for 53 seconds will be automatically answered with the message "Sorry, no one is available".To disable the default auto answer function, first enter system programming and then perform the following DIAL 7 8 1 (for line 1) or DIAL 7 8 1 (for line 2).
This is a toggle on/off function and the same commands are used for both on and off. The voice prompt will confirm the status of this function.
No auto answer functions will operate with this default function set to off
Remote programming of autoanswer messages
To carry out any of the autoanswer programming from a telephone in a remote location, simply dial the telephone number to which your Omnicom is connected. If the auto answer default is set to off then, after 53 seconds of ringing, the Omnicom will automatically answer the call and give the message "Beep. Beep. Sorry, no one is available".On hearing this message, DIAL # + PIN number.
To enter system programming.
NOTE: A tone (MF) dialling telephone must be used. The voice prompt will confirm "System programming"
You may now programme any of the autoanswer features listed
PROGRAMMING NUMBER STORES
The Omnicom has one hundred number stores which can be accessed from all extensions. To programme these number stores with your required telephone numbers, first enter system programming and then key the three digit code of that number store between 300 and 399.e.g., to store 01234 456781 in store 350.
DIAL 3 5 0
Following the voice prompt .Store 350", enter the requires telephone number and #
e.g., DIAL 0 1 2 3 4 4 5 6 7 8 1
The voice prompt will confirm "01234 456781".
The programming sequence can be repeated for the other number stores as required
CALL BARRING
The Omnicom can be programmed to prevent certain categories of calls being made from a particular extension. This feature may be set in two ways: globally, where all extensions are set to one of the call barring levels, and extension level, where the barring level is set on an extension-by-extension basis.The four call barring levels supported by the system are defined below:-
level 0 No calls barred
level 1 International & operator calls barred
level 2 Level 1 and premium tariff (including directory enquiry) calls barred
level 3 Level 2 and trunk calls barred
level 4 All external calls (apart from 999,112 & free calls) barred.
NOTE : Telephone numbers stored in the number stores are not affected by the call barring function and will operate under all levels of call barring. For the call barring features to work the local STD codes must be programmed.
To set global barring
To set a global call barring level first enter system programming and then DIAL 1 9Following the voice prompt "Extension barring", enter the required level, DIAL 4
The voice prompt will confirm "Four".
To set an extension call barring level
e.g.. To set barring plan 1 at extension 223. Enter system programming then DIAL the extension number.eg.. 2 2 3
The voice prompt will confirm "Extension two two three", then DIAL 6 7
Following the voice prompt "Barring level", enter the required level.
e.g., DIAL 4
The voice prompt will confirm "Four".
To cancel call barring
To cancel call barring at a particular extension, enter system programming and dial the extension number, followed by barring plan 0 (all call types allowed).To cancel all call barring, enter system programming and key 19 followed by barring plan 0.
Note: If international calls are barred (call barring plan 1) you will not be able to make calls beginning with the digits 0640 or operator calls as this is recognised as an international charge call.
Auto 9/Payphone Extension
Any extensions, with the exception of 220, can be configured to make calls directly to the exchange line without the need to prefix the number with nine. This function is often known as Auto 9 and is particularly useful with a payphone.Note: All internal communication features of the Omnicom are disabled at the extension where Auto 9 is set.
To set this feature on an extension, first enter system programming and then enter the 3 digit extension number.
e.g.. DIAL 2 2 1
The voice prompt will confirm "Extension two two one". Then DIAL 6 3
The voice prompt will confirm "Auto 9 on line".
Now select either line 1 or line 2.
e.g., DIAL 1
The voice prompt will confirm "One".
To cancel these features go to an extension at which the Auto 9 feature has not been set, and enter system programming. Dial the digits of the extension at which you set the Auto 9 feature.
e.g.. DIAL 2 2 1
The voice prompt will confirm "Extension two two one". Then DIAL 6 3
The voice prompt will confirm "Auto 9 off".
CALL LOGGING
This facility provides an ASCII data stream output, via the Omnicom logging port and can be connected directly to the RS232 port of a printer, PC or other compatible device. The printer should be set for no parity, 8 data bits and 1 stop bit.An example of a call-logged output is shown below:
0,226,26,18/03/94,14:05:34,000013,8,2.4,0443238981
Data Key
O O=outgoing call or A=incoming call
226 Extension used for the call.
26 Account code (last two digits of the ext. used)
18/03/94 Date of call in dd/mm/yy format.
14:05:34 Time in hh:mm:ss format.
000013 Duration of call in seconds.
B Network used B=via BT. M=via Mercury
2 Line used : 2=line, 1=line 1
4 Charge band : e.g.,
1 = International2 = Premium rate
3 = Trunk rate
4 = Local
5 = Free/Emergency
0443238981 Number called
Please note that the date should be set to allow this function to operate correctly (see page 30).
Please refer to the installation guide for a connection diagram.
ON/OFF
To switch the logging facility on, first enter system programming, and then DIAL 7 0This is a toggle on off function and the same command is used for both on and off. The voice prompt will confirm the status of this function with togging on" or "logging off".
Please note that call information may be lost when the printer paper is changed
BAUD RATE
Two preset set baud rates of 1200 and 9600 are available.To select the required baud rate, first enter system programming, and then DIAL 7 1
This is a toggle on/off function and the same command is used for both on and off. The voice prompt will confirm the status of this function with "Twelve" or "Ninety six".
SETTING THE DATE
When the Omnicom is first installed, or if the mains power has been disconnected for an extended period, you will need to programme the date into the system. The date is required if you are using the Omnicom call logger facility.First enter system programming, then DIAL 7 4
Following the voice prompt "Date" enter the required date in DDMMYY.
eg., to set 7 July 1994
DIAL 0 7 0 7 9 4
The voice prompt will confirm "Seven seven ninety four" and the date is now set.
STD CODE EXCEPTIONS
The Omnicom has 25 programmable STD code stores to cater for new codes, changes and local exceptions. This feature has been developed to allow STD code exceptions to be accommodated by the call barring and Mercury routing features.This facility can be used to allocate an STD code to one of following five levels of charge bands:-
1 International
2 Premium
3 Trunk
4 Local
5 Free/Emergency
To set the charge band for a particular STD code, first enter system programming, then dial the required store between 400 and 424.
e.g., DIAL 4 1 5
Following the voice prompt "Code four fifteen", enter the required STD code followed by #.
e.g., DIAL 0 2 2 2 #
The voice prompt will confirm "Zero two two two" and then request "Level?"
Now enter the required charge band level,
e.g., DIAL 4
The voice prompt will confirm your choice with the selected level, e.g.. "Four".
NOTE: If * is entered after the STD Code, all calls will be sent via B.T.
REMOTE PROGRAMMING
The Omnicom may be remotely interrogated or programmed using a tone (DTMF) telephone via the PSTN.This feature is useful if you wish to have your system software checked or changed by the installer or to change the Auto Answer message.
The two methods of initiating this feature are via auto answer or extended ringing. These methods are explained below. To access the remote programming feature via auto answer, this function must first be programmed via an extension telephone. The easiest way to achieve this is to enter system programming and then proceed as follows:
DIAL 1 4
The voice prompt will respond with "Sorry no one is available"
The Auto answer function is now set and the voice prompt "Auto answer on" will be present when a handset is lifted.
To enter system programming remotely, dial the number and wait for the Auto answer message "Sorry no one is available". On hearing this message, DIAL # + PIN number
The voice prompt will respond with "System programming" and you may now proceed with programming the Omnicom.
Once you have finished remote programming, DIAL * 1 to deactivate the remote programming function.
If this is not performed when the call is terminated the system will automatically deactivate this facility after one minute.
When the extended ringing entry method is chosen, the incoming call must be allowed to ring, unanswered, for at least 53 seconds to allow the system to activate the remote programming facility.
Once it is activated the following voice prompt will be given:
"Sorry, no one is available". On hearing this message, DIAL # + PIN number.
The voice prompt will respond with "System programming" and you may now proceed with programming the Omnicom.
Once you have finished remote programming, DIAL * 1 to deactivate the remote programming function.
If this is not performed when the call is terminated the system will automatically deactivate this facility after one minute.
SYSTEM RESET
The Omnicom offers a reset feature which will remove all user programming and return Omnicom to its factory default setting.CAUTION
This function will remove all user-programmed data and reset the system to the default conditions shown in Appendix 2.
To reset the Omnicom, enter system programming then DIAL * 9.
EXCHANGE LINE CONFIGURATION
CONFIGURING THE EXCHANGE LINES
The installed system can be programmed to allow exchange lines to be configured as follows:WARNING If both exchange lines are set for incoming calls only, all outgoing calls, including emergency calls, will be barred.
BOTH LINES 1 AND 2 INCOMING AND OUTGOING
This is the default condition and will be operational upon receipt of the equipment from the supplier and following a system reset.LINE 1 INCOMING ONLY
To set line 1 to allow incoming calls only, first enter system programming, then DIAL 6 1.The voice prompt will confirm "Line one incoming on".
All outgoing calls will be barred from line 1.
This is a toggle on/off function and the same command is used for both on and off. The voice prompt will confirm the status of this function with "Line one incoming on" or "Line one incoming off".
LINE 2 INCOMING ONLY
To set line 2 to allow incoming calls only, first enter system programming, then DIAL 6 2.The voice prompt will confirm "Line two incoming on.
All outgoing calls will be barred from line 2.
This is a toggle on/off function and the same commands are used for both on and off. The voice prompt will confirm the status of this function with "Line two incoming on. or "Line two incoming off"
SINGLE EXCHANGE LINE OPERATION
For single line operation, connect line one to the exchange line socket and do not connect line 2. To prevent calls being routed to line 2, programme it for incoming calls only as described in this section.SETTING LINE DIALLING TYPE
The Omnicom is designed for connection to a direct exchange line or PBX which are compatible with either Loop Disconnect (LD) or Dual Tone Multi Frequency (DTMF) dialling.The Omnicom is factory preset for LD dialling and if you wish to change this, follow the instructions given below.
Line 1
To set DTMF dialling on line 1, first enter system programming and then DIAL 9 1.
The voice prompt will confirm "Line one, tone"
This is a toggle on/off function and the same command is used for switching between LD or DTMF dialling. The voice prompt will confirm the status of this function with either:
"Line one, tone" or "Line one, pulse".
Line 2
To set DTMF dialling on line 2, first enter system programming and then DIAL 8 1.
The voice prompt will confirm "Line two tone".
This is a toggle on/off function and the same command is used for switching between LD or DTMF dialling. The voice prompt will confirm the status of this function with either:
"Line two tone or "Line two pulse".
SETTING LINE SEIZE PAUSE
To ensure that the local exchange is ready to accept dialled numbers it requires a slight pause to be introduced between the time the line is seized by the exchange line, and the time the first digit is dialled.The factory preset pause time is 4 seconds. This time will be adequate in most circumstances and will probably not need adjusting. However, if you find that the local exchange is generating a "number unobtainable" tone or if wrong numbers are frequently dialled then it is probable that the pause time will need to be increased.
To set the time on line 1, first enter system programming then DIAL 9 8.
Following the voice prompt "Line one, pause", enter the required time between 4 and 12 seconds.
e.g., DIAL 4
The voice prompt will confirm "Four".
To set the time on line 2 first enter system programming then DIAL 8 8.
Following the voice prompt ''Line two pause", enter the required time between 4 and 12 seconds.
e.g.. DIAL 4
The voice prompt will confirm ''Four".
PRIVATE BRANCH EXCHANGE (PBX) OPERATION
The Omnicom may be connected as an extension to a compatible Private Branch Exchange (PBX) if required. This arrangement is usually known as "piggy backing". The host PBX documentation should be consulted for the required access code and access pause length.When the Omnicom is used in this way, the two PBX settings shown below must be programmed.
SETTING RECALL TYPE
The Omnicom can be set for Time Break Recall (TBR) or Earth Loop Recall (ELR). The factory default setting is Time Break Recall. Please note that if Time Off is chosen ELR is automatically selected.To set line 1 for Earth Loop Recall, first enter system programming and DIAL 9 2
The voice prompt will confirm "Line one time off".
To reset Line 1 for Time Break Recall, enter system programming and the voice prompt will confirm "Line one time on".
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "Line one time off" for ELR or "Line one time on" for TBR.
To change the recall settings for line 2 repeat the instructions given for line 1 but use the code 82.
PBX ACCESS CODE
This is usually 9, but any one digit code may be used.To set the PBX access code for line 1, enter system programming and DIAL 9 3.
Following the voice prompt "Line one PBX access code", enter the required number.
PBX Access Code
e.g.. DIAL 9
The voice prompt will confirm "Nine".
To set the PBX access code for Line 2, enter system programming and DIAL 8 3.
Following the voice prompt "Line two PBX access code", enter the required number.
e.g.. DIAL 9
The voice prompt will confirm "Nine".
PBX ACCESS PAUSE
The host PBX may require an access pause to be set for correct operation between the dialling of the PBX access digit and the rest of the number.The Omnicom may be programmed to introduce a pause of between four and twelve seconds and in most cases four seconds will be adequate.
To set the PBX access pause for line 1, enter system programming and DIAL 9 4.
Following the voice prompt "Line one PBX access pause", enter the required number.
e.g., DIAL 4
The voice prompt will confirm "Four.. To set the PBX access pause for line 2, enter system programming and following the voice prompt "Line two PBX access pause", enter the required number.
e.g., DIAL 4
The voice prompt will confirm "Four".
CHAPTER 4
EXTENSION FEATURES
The features described in this chapter allow an individual extension to be programmed with specific functions. This may be performed via system programming or directly from the extension.To programme directly from the extension on which you wish to install the function, just dial the required code. To programme via system programming, first enter system programming and then dial the extension number on which the function is to be installed, followed by the required code.
Examples of this will be given for each feature.
Basic useful functions such as hold, transfer, etc. are given in the Extension User Guide and are not repeated in this document.
RING GROUPS
With the exception of extension 220 which is set with ring groups 1 and 2 permanently on, all extensions may be configured to belong to selected ring groups within the system.
In the default condition all ring groups are set to on.
The ring groups are defined as follows:
Ring Group 0 All extensions
Ring Group 1 Line one incoming
Ring Group 2 Line two incoming
Ring Group 3 User selectable for internal extensions
Ring Group 4 User selectable for internal extensions
Ring Group 5 Ring groups 1,2,3,&4
Ring Group 6 Not available
Ring Group 7 Not available
Ring Group 8 Door bell
Ring Group 9 Smoke alarm
To programme an extension for inclusion in or exclusion from a particular ring group, perform the following:
VIA SYSTEM PROGRAMMING :
Enter system programming and dial the extension number.
e.g., DIAL 2 2 3
The voice prompt will confirm "Extension two two three".
Now continue as if programming directly from the extension.
DIRECTLY FROM THE EXTENSION :
DIAL 7 9 + required code from 1 to 9
e.g.. 792 will turn group 2 ring group on or off.
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "Ring xxx on" or "Ring xxx off"
FAX SWITCHING FEATURES
The Omnicom has two fax switching options available. Auto Fax Switching and Fax Line Switching.Auto Fax Switching detects a fax tone on either line and automatically routes that call to a designated fax extension.
It should be noted that the person answering the call will hear a short burst of fax tone before the call is re-routed The Fax Line Switching option has been designed for the user who wishes to have a separate fax and telephone number. It is important to note that if this option is chosen line 2 must be selected as the fax number because all calls received on this line will automatically be routed to the designated fax extension
To the outside world line 2 appears as a dedicated fax line but an innovative feature of the Omnicom allows outgoing calls to be routed via this line when there is no incoming fax traffic. This useful feature gives a much greater utilisation of the second line.
The programming procedures for both of these options are as follows:
AUTO FAX SWITCHING
To select or de-select this function, enter system programming and DIAL 6 9.This is a toggle on/off function and the same Command is used for switching the function both on and off.
The voice prompt will confirm the status with either "Auto fax on" or "Auto fax off".
The designated fax extension may now be selected either directly from the extension or via system programming.
VIA SYSTEM PROGRAMMING
Enter system programming and dial the extension number.e.g.. DIAL 2 2 4
The voice prompt will confirm "Extension two two four".
Now continue as if programming directly from the extension.
DIRECTLY FROM THE EXTENSION
DIAL 6 4
This a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "Fax on" or "Fax off".
FAX LINE SWITCHING
To select or de-select this function, enter system programming and DIAL 6 6.This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "Line two fax on" or "Line two fax off The designated fax extension may now be selected either directly from the extension or via system programming.
VIA SYSTEM PROGRAMMING
Enter system programming and dial the extension number e.g.. DIAL 2 2 4The voice prompt will confirm "Extension two two four".
Now continue as if programming directly from the extension.
DIRECTLY FROM THE EXTENSION
DIAL 6 4
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "Fax on" or "Fax off".
INTERNAL RING SELECTION
This function will prevent or enable internal calls ringing an extension and may be programmed either directly from the extension or via system programming. To select this function perform the following:VIA SYSTEM PROGRAMMING
Enter system programming and dial the extension number.e.g., DIAL 2 2 3
The voice prompt will confirm "Extension two two three".
Now continue as if programming directly from the extension.
DIRECTLY FROM THE EXTENSION
DIAL 7 2
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status of this function with either "Internal ring off" or "Internal ring on".
If this extension is called, the prompt "Internal ring off" will be present to advise the caller that the extension is not ringing.
EXTENSION LINE SELECTION
Extensions can be set to select lines 1 or 2 for outgoing calls on an individual basis if required to do this follow the instructions given below:VIA SYSTEM PROGRAMMING
Enter system programming and dial the extension numbere.g.. DIAL 2 2 3
The voice prompt will confirm "Extension two two three".
Now continue as if programming directly from the extension.
DIRECTLY FROM THE EXTENSION
DIAL 6 5 1 for line 1 or
DIAL 6 5 2 for line 2
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status of this function with either "Line one on" or "Line two on" dependent on the option selected.
To turn this function off :
DIAL 6 5 0
The voice prompt will confirm the status of this function with "Off".
EXTERNAL RING CADENCE
In the default condition, all extensions will have internal and external ring cadences available. If external ring cadence only is required it can be selected on an extension by extension basisTo do this enter system programming and dial the target extension number.
e. g . DIAL 2 2 3
The voice prompt will confirm "Extension two two three", DIAL 1 6
This is a toggle on/off function and the same command is used for switching the function both on and off. The voice prompt will confirm the status with either "External ring" or "Autoring".
EXTERNAL RING PAUSE
Any extension can be programmed with an external ring delay from zero to nine ring cadences. The default condition is zero.This delay function is particularly useful when used to delay an answer machine picking up before an extension user.
To set this delay perform the following:
Enter system programming and dial the target extension number:
e.g. DIAL 2 2 3
The voice prompt will confirm "Extension two two three":
DIAL 1 7
The voice prompt will confirm "External ring pause":
Now enter the required pause between 0 and 9.
e.g., DIAL 6
The voice prompt will now confirm the setting.
SUPPLEMENTARY INFORMATION
AUTOMATIC MERCURY ROUTING
The Omnicom provides automatic Mercury routing for all calls.
To take advantage of this, the Omnicom must be programmed with the local STD code and the customer must be a subscriber to both BT and Mercury Indirect 2200 or 3300 Services.
Once programmed with the correct data. The Omnicom will automatically take care of the switching between these services.
BT OR MERCURY SELECTED ROUTING
A call from an extension may be forced via a selected carrier if required thus overriding the automatic Mercury routing function. A common use of this function is to allow an extension user to contact Mercury services such as the operator. See the Extension Users Guide.This function is initiated by placing a code in front of the required number as follows:
To force a call via Mercury 131 service, DIAL 9 1 3 1 followed by the number
To force a call via Mercury 132 service, DIAL 9 1 3 2 followed by the number
To force a call via the BT network, DIAL 9 1 2 1 followed by the number
MERCURY INDIRECT SERVICES
Users connected to the BT exchanges can gain indirect access to the Mercury network by the use of a three digit access code. There are currently two services offered, 131 and 132 for business and domestic use.To enable this function to work users must be subscribers to the Mercury service, for further information about this service please contact Mercury on 0800 424194.
PROGRAMMING THE MERCURY 131 SERVICE
To gain access to the current 2300 residential service and the 2200 business service, an authorisation code (Mercury PIN). The Mercury access code 131 and an access pause time must be programmed into the unit. The following sections provide the instructions to enable these tasks to be performed.PROGRAMMING
AUTHORISATION CODE
To programme your Mercury authorisation code (Mercury PIN) for line 1 first enter system programming and then DIAL 9 5.
Following the voice prompt "Line one. Mercury PIN' enter your Mercury PIN.
DIAL (your Mercury PIN ) #
The voice prompt will confirm the code entered.
If you have a cost centre with Mercury and you wish to make calls using the cost centre feature, follow the steps for programming the Mercury PIN and enter a * before the #
e.g.. DIAL (your Mercury PIN )* #
All external calls via Mercury will have the last two digits of the extension number inserted in the cost centre code.
To programme your Mercury PIN for line 2, enter system programming then DIAL 8 5 and proceed as with line 1 instructions.
PROGRAMMING THE MERCURY 131 SERVICE ACCESS
CODE
To programme the Mercury access code for line 1. first enter system programming and then DIAL 9 6Following the voice prompt "Line one Mercury access code'', enter the access code.
e.g. DIAL 1 3 1 #
A voice prompt will confirm the code.
To programme the Mercury access code for line 2, first enter system programming and then DIAL 8 6
Following the voice prompt "Line two Mercury access code", enter the access code.
e.g., DIAL 1 3 1 #
The voice prompt will confirm the code.
PROGRAMMING THE MERCURY 131
SERVICE ACCESS PAUSE
An access pause time is required for the correct function of the 131 service and the Omnicom automatically selects this when required.The selectable range is from 4 to 12 seconds with the default set at 4 seconds. In most instances the default should be adequate but, if calls are not routing correctly then this time may need to be increased.
To programme the Mercury access pause for line 1, first enter system programming and then DIAL 6
Following the voice prompt "Line one Mercury pause" enter the required time
e.g., DIAL 6
The voice prompt will confirm this time.
To programme the Mercury access pause for line 2, first enter system programming and then.
e.g. DIAL 8
Following the voice prompt "Line two Mercury pause", enter the required time
e.g.. DIAL #
The voice prompt will confirm this time.
PROGRAMMING THE MERCURY 132 SERVICE
To gain access to the new 132 service for both residential and business customers, only the Mercury access code 132 is required.The authorisation code is not required because the customers telephone number acts as the Calling Line Identity (CLI) and the customer is automatically identified by the network. However, a * will need to be programmed in place of the authorisation code (Mercury PIN) to enable this function to operate.
It should be noted that due to technical changes, the 132 service does not need the inclusion of an access pause and therefore this function is disabled when the 132 service is selected.
To enable the 132 service
To programme the Omnicom to operate the 132 service on line 1 perform the following:
DIAL 9 5
Following the voice prompt "Line one, Mercury PIN", DIAL *
The voice prompt will confirm "Ten". Please note that this is just a prompt to confirm selection and does not require the entry of the number ten or any other action. If you have a cost centre with Mercury and you wish to make calls using the cost centre feature, follow the steps to enable the 132 service and add another star.
e.g.. DIAL * *
The voice prompt will confirm "Ten ten' Please note that this is just a prompt to confirm selection and does not require the entry of the number ten or any other action.
All external calls via Mercury will have the last two digits of the extension number inserted in the cost centre code.
To programme the Omnicom to operate the 132 service on line 2 perform the following:
DIAL 8 5 and then proceed as with line 1
PROGRAMMING THE 132 SERVICE MERCURY ACCESS
CODE
To programme the Mercury access code for line 1. first enter system programming and then, DIAL 9 6Following the voice prompt "Line one Mercury access code", enter the access code.
e.g., DIAL 1 3 2 #
The voice prompt will confirm the code.
To programme the Mercury access code for line 2 first enter system programming and then DIAL 8 6
Following the voice prompt "Line two Mercury access code" enter the access code.
e.g., DIAL 1 3 2 #
The voice prompt will confirm the code.
TESTING THE MERCURY SERVICE
Having set up all of the Mercury programming parameters it is prudent to test the service.To do this leave system programming by hanging up, then lift the handset, wait for dial tone and DIAL 9 1 3 1 1 5 0 0
This should connect you to a Mercury recorded announcement and confirm that your calls are being routed via Mercury.
Phoneday Code Changes
The Omnicom is able to accommodate the forthcoming national and international code changes by simply reprogramming the following functions :The STD code
The number stores
The auto answer "phone number message"
Please refer to Chapter 2, Setting the STD Code. Automatic Answer Functions and Programming Number Stores for the relevant instructions.
IMPORTANT NOTE:
There will be a period of dual operation when both STD codes may be used. However, we recommend that the existing code i.e., 0xxx, should be kept for as long as possible for the following reasons:
The Omnicom will recognise both the new and existing codes when programmed with the existing STD code i.e., 0xxx.
When the STD code is changed to the new format i.e. 01xxx, the 0xxx code will be treated as a premium rate and may be barred when it should not be.
Quick reference programming guide
Last revised: March 10, 2006